Question: I found a price for less somewhere else, can you match it?

There are many companies on the internet and locally that rent linens. Make sure that you work with a company that provides a professional quality product. In this business, you get what you pay for. We professionally launder all of our products in between each and every use. You can expect to receive a quality product from us each and every time with no exceptions.

Question: I want to reserve my chair covers and linens, what’s next?

Once you have decided what you want, we can help you with the details. To guarantee your date, you will need to sign a contract and place a 50% deposit. All the paperwork can be done over the phone and via email or fax.

Question: Can I change the quantity of chair covers that I have ordered?

Reserved linens may be adjusted up/down 10% up to three weeks before your wedding.

Question: Is there anyway to have someone set them up for us? Is there a charge? If so, how much?

Local installation/teardown can be performed if you are in the metro Detroit or metro Atlanta areas. The costs vary depending on the time allowed to setup, amount of time allowed to do the setup (smaller window requires additional staff), and distance to the location we are setting up.

Question: Can we pick up the linen from your facility?

Yes, you may pick up the items free of charge from our warehouse.

Question: Do we need to clean or iron the items before we return them to your facility?

No, you are not responsible to clean your linens prior to returning to us. You must only remove the food and debris from all tablecloths and covers. We also request that you untie your sashes prior to returning. Food left on the linen will mold (especially if it shipped more than a day from our facility). Linens that are returned with mold and mildew on them cannot be cleaned and the customer will be required to pay a replacement cost as stated in the contract.

Question: Could we view the covers before and possibly bring it to the hall to see if they fit?

Yes. We can ship swatches or you can get a sample cover shipped to you for a non-refundable fee of $15. If you prefer to reserve your date with a 50% deposit, there is no charge to send the sample chair cover. Either way, the chair cover needs to be returned within 10 days to us.

Question: What if the chair cover does not fit?

We have several different types of chair covers to fit your chair. Standard Banquet Round, Square Back, Large, X-Large, XXL, Folding, and Pillowcase. We have a cover for 99.9% of the chairs out there, except for chairs with arms. If you are not sure what size you need, please request a sample.

Cancellations
Please be aware that once we reserve an order, other orders are turned away to keep our commitment to you. Any deposit will be non-refundable on all custom and contract orders once the paperwork has been submitted. An order can not be cancelled at any time after shipping. The client can cancel an order after a deposit has been sent. This must be done within 60 days of the actual event date. However, the deposit will be non-refundable.

Lost/Damaged Linens
All linen rentals are expected to be returned in the same quantity and condition as they are received in, i.e. no tears, rips, holes, iron marks or wax stains. Replacement costs will apply to any linen returned rendered unusable.